Being honest and outspoken in office- good or bad ?

We have two departments with offices in our section of the building. These two departmental offices are separated from the rest of the university by a tall door. Anyone who enters the office doesn’t realize there are at least 10 sub offices inside each leading off from the central corridor. Two of these offices belong to the Post Graduate studies wing of the university ( administration) and the rest are for the Research Office.

One of the newly appointed temps in the Post Graduate studies wing has a problem- that of talking non-stop. This is ok as a whole except that our offices are not sound proofed and the open spaces between the cubicles carry sound waves clearly across every office in the wing. The language is the vernacular and the tone of the voice is a loud, monotone.

Kat who is housed next door to the office of the temp is severely disturbed by the continuous chattering. She has been complaining about it for days on the end, perhaps even months to our supervisor Syn. Syn has gone across to Post Graduate Admissions to talk to Anna, the supervisor of the temp, to ask her to speak to her temp, and get her to talk less or only if necessary since her talk disturbs other office staff.

I am not sure if Anna did talk to Ramsa, the temp but there has been no change noticeable in the sound levels of our department.

Kat’s roommates’ brother’s house burnt down the day before yesterday, because of an electric failure issue and the brother has moved over to Kat’s house to stay until his house is sorted out.

Yesterday, things came to a head at our office. Ramsa came into work, reported to Anna and started jabbering at a high level of amplitude. Kat, sitting in her office had had it, what with the new person in her house and the resultant adjustments that she totally lost it. She walked over to Anna’s office and told the two ladies if they minded lowering their voices a little as she was working.

Ramsa muttered something in her language and slammed the door of the office.

 

Kat was shocked and so was Syn, when it was reported to her.

Anna told us this morning, Ramsa, who is 30 years old has a hearing problem and hence her loud voice but she couldn’t explain the non-stop talking.

Kat who is one of the most level headed and kindest women I know, is upset about whether she has rocked the boat.

What do you think ? Should anyone in the office do anything to appease Ramsa ? Is Kat in the wrong ?

How would you deal with a similar situation?